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FAQ

Delivery

Order

Registration and Online Account

Return

Frequently Asked Questions

 


Delivery

1. Where do you deliver?

We offer shipping to Malaysia, Singapore, Brunei, Indonesia.Tracking numbers are emailed once posted.

2. How long does delivery take?

Delivery usually will takes about1 -3 working days for Malaysia and other country delivery will take 3 - 5 working days.

3. I received an incorrect item.

Do let us know immediately via email at info@allfitfashion.com along with your order ID and we'll get it sorted out for you ASAP.

4. Can I choose Cash on Delivery (COD) for pre-order items?

We truly apologize as COD is not applicable for pre-order items.

 

Order

1.How do I place my order?

Simply as the followings:-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.

2. What do I do if there's a problem with my order?

Our customer service representatives are more than happy to help you. Email us at sales@allfitfashion.com

3. What are the payment methods available?

All Fit Fashion offers various kind of Payment Methods as shown below :-
1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds) 
Via Ipay88 (Visa or Mastercard / Internet Banking) 

2. Online Bank Transfer

Bank : MUAMALAT (M) BHD
Bank Account : 121-000000-81713
Account Name : TUJUSAMA HARDWARE SDN BHD

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to Email Address : sales@allfitfashion or fax it to us at 03-8926 5994
Note: Your purchased products will not be delivered until we have this confirmation.

4. Can I cancel my order?

Yes,  only if the order is still on pending status.

  • Please send an email to our customers service email at sales@allfitfashion.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
  • Orders that are in shipping or shipped will not be cancel.

5. I received my order, but one of them is missing. What do I do?

We are terribly sorry about that! Please email us your order ID and the item you did not receive to sales@allfitfashion.com

6. Do you restock items?

Some items are restock able. Whenever we get a restock, we will usually announce it in our newsletter, so it’s good to check frequently.

 

Registration and Online Account

1. Do I need to register to shop?

Registering with us helps speed up the ordering process for you, as we would already have with us your billing and shipping details. It also allows you to keep track of your current and past order, and payment status. 

2.  How do I create an account?

Click here to register by filling in your details and following the instructions.

3. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Forgotten Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to your email. Once you have received the token, you will be able to choose a new password for your account.

4. By registering, will I automatically receive updates on new arrivals and any ongoing sales and promotions?

No, not unless you sign up to our newsletter. By signing up, you will be the first to know of our new arrivals, exclusive discounts, promotions and flash sales. 

5. Will you pass my details to any other companies?

No, we will not pass your details on to other companies. Don’t worry! All information you provide us with is strictly confidential and will not be shared with any third parties. 

 

Returns

1. What is your return policy?

If for any reason you are not completely satisfied with the item purchase, you may return your purchase to us.

All return items must be returned in UNWORN, UNWASHED, UNALTERED, UNUSE condition with ALL TAGS ATTACHED for store credit only. Returns must be posted within seven (7) days of receiving your order along with the RETURN FORM (printed behind invoice posted).

You may post the return items to:

TUJUSAMA HARDWARE SDN BHD

No 10 Lot 10483,
Jalan Besar Kg Sungai Merab Luar,
43650 Bandar Baru Bangi,
Selangor
Malaysia

2. What should I do when I received a defect item/wrong item/missing item?

For all orders with missing, defect or wrong item, email us at sales@allfitfashion.com with you order number. You may call us at +603 8926 1173. We will advise accordingly.

3. Have you received my returned items?

We will email you as soon as we receive and process the parcel to let you know that it is safely in our hands.

 

Frequently Asked Questions

1. How to change my account personal information and shipping address?

Log-in your account → Click on “My Account” → Edit your account information and Shipping address here.

2. Do you restock items?

Some items are restockable. Whenever we get a restock, we will usually announce it on our Facebook fan page, so it’s good to check frequently.

3. What is the product's transaction currency?

All products transaction currency will be done in Myr main curency.

4. I still have doubts!

Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to sales@allfitfashion.com for us to clear your doubts.